"Euroins Insurance Company" JSC's main goal is to offer insurance solutions that are right for you, therefore any feedback from our customers is extremely important to us in order to improve our services and products. We believe that prompt and efficient resolution of complaints is essential to building trust and fostering long-term relationships with our customers. 

For the activity carried out on the territory of Romania, the entity authorized by us to receive complaints is Phoenix MGA Services SRL, our Management Agent. Thus, you can contact us at:

•     e-mail address: reclamatii@phoenix-services.ro 

•     postal address: Expo Business Park, Str. Aviator Popișteanu, 54A, Clădirea 2, et 3 / 301, Sector 1, Bucharest.

Our dedicated team is trained to respond to complaints quickly and professionally, aiming to resolve issues as efficiently as possible.

We listen to our customers with real concern, seeking to fully understand their requests. We approach every complaint with empathy and respect, recognizing the customer's perspective and the impact on their experience.

We believe in transparency and maintain open communication throughout the complaint resolution process, keeping customers informed in regards to the actions taken and the estimated time-frame for resolution.

We analyze complaint data to identify opportunities to improve our products, services and processes. Feedback from complaints is an integral part of our commitment to continuous improvement and innovation.

At the same time, the Insured/Contractor/Beneficiary can also send complaints regarding Euroins Insurance Company JSC to:

• The Financial Supervisory Authority of the Insurer's member state which has the following contact details: Bulgaria, 1000 Sofia, Strada Budapeshta no 16, telephone +359 2 9404 999, e-mail: bg_fsc@fsc.bg.

• The Financial Supervisory Authority in Romania, which has the following contact details: Bucharest, Splaiul Independentei no. 15, sector 5, telephone 021.316.78.80/81, office@asfromania.ro noting that they will submit the complaint to the supervisory authority in the member state of the Insurer.