Protection of Personal Data

PRIVACY NOTICE IN RELATION TO THE PROVISION OF INSURANCE SERVICES

With the present "Euroins Insurance Company" JSC ("Euroins Insurance Company" JSC / Company) provides information about your personal data that may be processed in connection with the conclusion, fulfillment of obligations and settlement of claims under an insurance contract and use of the Company's website.


What personal data we process about you


The personal data that is usually processed in connection with the conclusion and fulfillment of obligations under an insurance contract are the following:


It is possible to use cookies and other technologies to track, collect and store information (Cookie Policy).


On what basis we process your personal data


The processing of personal data is necessary for the conclusion and/or performance of an insurance contract (including the administration of claims), including for contacting the user of insurance services – Art. 6, para. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).


 Automated decision-making in the processing of personal data and profiling

It is possible for the Company to make decisions based on automated processing, including profiling when bidding to conclude an insurance contract. Profiling is the automated processing of personal data for the purpose of evaluating certain personal aspects related to a person, including to analyze or predict his behavior, performance of his professional duties, economic situation, personal preferences,  interests, reliability, behavior, location or movement. Euroins Insurance Company JSC may use information systems to calculate the probability of occurrence of an insured event. Information systems work on the basis of set criteria developed by actuaries, not using special categories of personal data and data of children.

The Company shall implement suitable measures to safeguard the rights and freedoms and legitimate interests of data subjects, at least the right to obtain human intervention, the right to express his or her point of view and contest the decision.


 For what purposes we use your data

The personal data you provide will be used for the purposes of administering the insurance relationship, including, but not limited to, for the purposes of:


 Marketing

""Euroins Insurance Company" JSC processes your personal data in order to send you messages about the operations performed under your insurance/damages, through phone calls, emails, sms, letters, etc. The messages concern only products for which you have a contract. These messages are not related to direct marketing of products.

The Company may, on the basis of its legitimate interest, use the personal data of a client without the need for his consent when offering him a compatible product with the one originally used, in order to improve the quality of service by offering him another product according to his needs. Such a proposal does not require the explicit consent of the insured.


To whom we may share your personal data

In compliance with the legal requirements, it is possible for "Euroins Insurance Company" JSC to disclose personal data of the users of insurance services to:


How long is your personal data stored?

The company keeps the individual documents as follows:

The deadlines are determined in compliance with the regulatory requirements for the storage of documents and data and taking into account the legitimate interest of the Company to exercise and protect its interests in disputes and legal claims.

 

Your rights with respect to your personal data

In compliance with the applicable legislation, the users of insurance services have the following rights with respect to their personal data processed by "Euroins Insurance Company" JSC:

Detailed information on the terms and conditions for exercising the rights is in accordance with the Rules for providing information on the exercise of the rights of personal data subjects, which can be found on the website (www.euroins.bg), as well as in any office of the Company.

In cases where the data is processed on the basis of a legitimate interest, the processing of personal data on this basis may be objected.

Data subjects also have the right to lodge complaints with the data protection supervisory authority of the country of habitual residence, or place of employment or place of alleged infringement. For Bulgaria, the data protection supervisory authority is the Commission for Personal Data Protection.


How to contact us

You can contact "Euroins Insurance Company" JSC at the following address: Bulgaria, Sofia, bul. Christopher Columbus 43, el. Mail: office@euroins.bg. Contact details of the Data Protection Officer: dpo@euroins.bg.